Straight answers to fair questions.
What brands do you work on?
All the majors: Toyota, Hyster, Yale, Crown, Cat, Clark, Komatsu, Raymond, Doosan, Mitsubishi, and the common imports. IC and electric, cushion and pneumatic, walkies through 10,000 pound trucks. Container handlers and telehandlers are outside scope and we say so.
How fast do you actually respond?
Same-day dispatch is the standard for calls before mid-afternoon anywhere in the corridor, and a down truck blocking work jumps the queue. We do not print a fake response-time guarantee; we print our rates instead and let the dispatch radius speak for itself.
What does a repair cost?
The cost page publishes the labor rate ($165 an hour), the flat travel call ($95), and typical tickets: minor repairs $270 to $500, no-starts $260 to $600, brake jobs $900 to $1,400. Phone quotes come off the same table the invoice uses.
Do you do planned maintenance contracts?
Yes, hour-meter based on the industry 200 to 250 hour interval, scheduled around your shifts, with per-unit records. Per-truck PM visits run $140 to $220. The planned maintenance page covers the whole program.
What records do I need for OSHA?
OSHA 1910.178 requires trucks maintained in safe condition and taken out of service when defective, and inspectors ask for maintenance documentation. Every visit we make produces a written per-unit record; PM customers get a continuous fleet log.
Should I repair or replace an older truck?
Run the math: this repair plus the likely next two, against realistic used pricing for the class. Limited-hours duty usually favors keeping a paid-off truck; three-shift duty usually favors replacing. We put the numbers in writing either way.
Do you sell parts, tires, or forks separately?
We install what we supply: forks in matched pairs, tires pressed on site or at the shop by class, and wear parts for the major brands stocked on the trucks. Parts-only counter sales are not the business; installed and documented is.
My forklift is leaking hydraulic fluid. Can I keep running it?
Briefly and carefully, if the leak is a seep and the reservoir stays full. A dripping cylinder or hose is a stop-now item: hydraulic failures under load are how masts drop. Describe the leak on the phone and we will tell you which one you have.
Who should not call us?
Buyers shopping for a new or used truck (we fix, we do not sell), trucks still under dealer warranty (let the dealer pay for it), and container handlers or telehandlers, which we already flag as out of scope. If your dealer quoted three weeks for a repair visit on an out-of-warranty truck, that is exactly who should call us.
What can go wrong on a mobile repair?
The honest list: parts. On a 20-year-old truck the diagnosis can be done in an hour and the part can take four days, which means a second visit and a truck that sits tagged in the meantime. We tell you that before we leave, with the part number and the date, not after you call to ask. The other one is finding contaminated hydraulic fluid mid-job, which turns a cylinder reseal into a flush. We stop and requote rather than quietly padding the ticket.
What happens if you cannot fix it the same day?
The truck gets tagged out, you get the parts list and a return date in writing, and the travel call you already paid covers the return visit. What we will not do is leave you guessing whether anyone is coming back.
Something we didn’t cover? Call (323) 745-1414 or use the service form. Full pricing lives in our forklift repair cost benchmarks, and city specifics live on the service area pages.